Terms & Conditions

Booking Fee

A booking fee is required for all appointments. This fee is non-refundable.
Your booking fee will be deducted from the total cost of your treatment on the day of your appointment.
By paying a booking fee, you agree to all terms and conditions, including any additional fees that may apply for late arrivals, cancellations, or no-shows.

Medical Disclosure & Suitability

It is your responsibility to disclose any medical conditions or medications prior to booking. This ensures your safety and suitability for treatment.
All treatments are subject to clinical assessment, and our team reserves the right to refuse treatment if deemed unsafe.
Failure to provide accurate medical information may affect your eligibility for treatment and could result in denied treatment or additional charges.

Age Restrictions & ID Requirements

All injectable treatments are strictly for clients aged 18 and over.
Valid photo ID must be presented at your appointment.
Failure to provide appropriate ID may result in appointment cancellation, and your booking fee will not be refunded.

Premises Policy

No individuals under the age of 18 are permitted on the premises under any circumstances, including children.

Rescheduling & Cancelling Appointments

Rescheduling:

You may reschedule up to 48 hours in advance by clicking the link in your original booking confirmation email.
Changes cannot be made less than 48 hours before your appointment.

Cancelling:

To cancel, click the link in your booking confirmation email to manage your appointment.
At least 48 hours’ notice is required for reschedules or cancellations.

Late Cancellations / No-Shows:

Within 48 hours: 50% of the booked treatment(s)
Within 24 hours or missed appointments (no-shows): 100% of the booked treatment(s)
Future bookings will not be permitted until any outstanding balances are settled.

Attendance, Lateness & No-Show Policy

Late Arrivals:

If you are more than 15 minutes late, your appointment will be cancelled and charged 100% of the booked treatment(s).
Punctuality ensures every client receives the time and care they deserve.

No-Show Policy:

Paid Treatments: 100% of treatment cost applies if you fail to attend without notice.
Reviews & Follow-ups: A £20 fee applies if cancelled with less than 48 hours’ notice.
Late Arrivals: Arrivals more than 10 minutes late will be treated as a no-show and charged accordingly.

Model Appointment Policy

Model services are provided free of charge but occupy dedicated time slots and are subject to standard cancellation terms.
Late cancellations or no-shows: £20 fee within 48 hours or for unattended appointments.
By booking a model placement, you agree to these terms.

Important Pre-Treatment Information

All clients must complete a Medical Form and Consent Form for every aesthetic treatment. Failure may result in appointment cancellation without refund.
Clients undergoing medical treatment, with pre-existing conditions, or on medications must consult before booking.
For prescription-only (POM) treatments, a face-to-face consultation with our licensed prescriber is mandatory (£25 fee) prior to treatment.

Refinement & Review Policy

Anti-wrinkle treatments typically take 10–14 days for full effect.
Complimentary Reviews: Between 14–21 days after your initial treatment to assess and add small adjustments if needed.
Late Adjustments: Requests after day 21 are treated as a new maintenance session (£99 fee).
Administering top-ups after 21 days can reduce future effectiveness, so we adhere strictly to this window.

Post-Treatment Reactions

Contact us immediately if you experience any reactions following treatment. Severe reactions require immediate medical attention.

Possible Symptoms:

Itchiness, swelling, redness, bruising, discolouration, tenderness

Rare but serious reactions:

Granulomas, skin necrosis, infection, hypersensitivity, nodules or cysts

It is your responsibility to report any reactions promptly. Failure to report reactions promptly may impact our ability to support you.

Out-of-Hours Appointments

Appointments outside regular hours are subject to availability and incur a £20 additional charge.

Loyalty Rewards & Discounts

Loyalty rewards can be redeemed for any available treatments; one per appointment.
Discounts from polls, competitions, or promotions are valid for 3 months.
Discounts cannot be combined with other offers, including package deals.

Refund Policy

No Refunds:

All services are non-refundable, including dissatisfaction with results or change of mind.

Corrections & Adjustments:

Contact us within 7 days if adjustments are needed.
One free correction session may be offered within 14 days at our discretion.

Subscription Services Terms

Plans:

Monthly: Ongoing until 30 days’ written cancellation notice is given.
Annual: One-time upfront payment; does not auto-renew.

Payments & Billing:

All subscription payments are non-refundable.

Cooling-Off Period (Monthly Subscriptions Only):

14-day cooling-off period applies; no refunds, but payments can be credited toward other services.

Cancellation:

30 days’ notice required; subscription remains active and billable until notice period ends.
No refunds after cancellation request.

Changes:

Terms, pricing, and features may be updated with prior notice.

Missed/Failed Payments:

7-day grace period to settle failed payments.
Non-payment will cancel the subscription and associated treatments.

E-Gift Cards

Valid for 12 months; non-refundable and cannot be exchanged for cash.
Lost or stolen cards cannot be replaced.
May be used for any treatment unless stated.

Giveaway & Prize Policy

Eligibility:

UK residents aged 18+, genuine followers only.

Winner Notification:

Winners notified via DM within 48 hours; must claim within 7 days.

Prize Redemption:

Non-transferable, cannot be exchanged for cash.
Treatment prizes require consultation; medically unsuitable clients may receive an alternative.

Social Media Disclaimer:

Giveaways are administered by B Beauty Aesthetics, not Instagram or Facebook.

Finance Options

Flexible payments available via Klarna or Clearpay at checkout.
Non-refundable; payments can be transferred to alternative treatments or held as credit.
Appointments can be rescheduled via confirmation email or by contacting us directly.

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Data Protection & GDPR

Client information, medical forms, and payment data are stored and processed according to UK GDPR regulations.
By booking with us, you consent to the collection and use of your data for treatment, billing, and communications.

Liability Disclaimer

Treatments carry risks. B Beauty Aesthetics, its practitioners, and staff cannot be held liable for complications or adverse reactions if post-care instructions are not followed, or if medical disclosures are incomplete or inaccurate.

Force Majeure

B Beauty Aesthetics is not liable for cancellations or rescheduling due to unforeseen circumstances, including emergencies, pandemics, or other events beyond our control.