Memberships, Subscriptions & Savings Plans Terms & Conditions
These Terms & Conditions apply to all B Beauty Aesthetics recurring plans, including Signature Skin, Glow & Go and Prepay & Glow.
By joining a plan, you confirm that you have read, understood and agree to these Terms & Conditions, alongside the full B Beauty Aesthetics Terms & Conditions available on our website.
1. YOUR PLAN
1.1 B Beauty Aesthetics currently offers the following recurring plans:
Signature Skin
A monthly skin membership providing personalised skin treatments, ongoing guidance and member benefits.
Glow & Go
An anti-wrinkle subscription providing either 3 or 4 treatments per year, depending on the plan selected.
Prepay & Glow
A flexible savings plan allowing clients to put money aside each month to use towards treatments at B Beauty Aesthetics.
1.2 The treatments, benefits, pricing, payment amount and treatment frequency applicable to your plan will be those stated at the time you join.
1.3 All treatments remain subject to consultation and clinical suitability.
1.4 Joining or paying for a membership, subscription or savings plan does not guarantee that a particular treatment will be clinically appropriate.
2. MONTHLY PAYMENTS
2.1 Payments are collected monthly by Direct Debit using B Beauty Aesthetics' approved payment provider.
2.2 Signature Skin and Glow & Go: Payments are normally collected on the 1st of each month.
2.3 Prepay & Glow: Clients may choose their preferred monthly payment date when setting up their plan.
2.4 Where a scheduled Direct Debit payment date falls on a weekend or bank holiday, payment will be collected on the next working day.
2.5 Plans continue on a rolling monthly basis until cancelled in accordance with these Terms & Conditions.
2.6 Subscription payments are non-refundable and non-transferable, except where required by applicable law.
3. NO LONG-TERM COMMITMENT
3.1 There is no minimum subscription term unless expressly stated otherwise when joining.
3.2 Clients wishing to cancel their plan must provide B Beauty Aesthetics with at least 10 days' notice before their next scheduled Direct Debit payment.
3.3 The 10-day notice period allows sufficient time for the Direct Debit to be cancelled before the payment begins processing.
3.4 Where cancellation is requested less than 10 days before the next scheduled payment, the Direct Debit may already be processing and a further payment may therefore be collected.
3.5 Where a payment is collected because cancellation notice was provided less than 10 days before the scheduled payment date, that payment will not be refunded, except where required by applicable law.
3.6 Cancellation of a plan does not automatically create an entitlement to a refund of payments already made. Any plan-specific provisions relating to unused benefits, treatments or credit are set out below.
4. CHANGING YOUR PLAN
4.1 If your circumstances, budget or treatment goals change, please contact B Beauty Aesthetics to discuss whether changing your plan is appropriate.
4.2 Where a change will affect your upcoming Direct Debit, please provide at least 10 days' notice before your next scheduled payment if you would like the change to take effect before then.
4.3 Any treatment included within a new or amended plan remains subject to consultation and clinical suitability.
5. FAILED DIRECT DEBIT PAYMENTS
5.1 Failed or missed Direct Debit payments may be automatically reattempted by GoCardless.
5.2 Membership or subscription benefits may be suspended while payments remain outstanding.
5.3 Where payments repeatedly fail and B Beauty Aesthetics incurs additional payment-processing or failed-payment charges, B Beauty Aesthetics reserves the right to pass on reasonable charges actually incurred as a result of those repeated failed payments, where permitted by law.
5.4 Continued non-payment may result in cancellation of the plan and recovery of any outstanding sums owed.
6. BOOKING, CANCELLATIONS & MISSED APPOINTMENTS
6.1 Appointments booked as part of a membership or subscription remain subject to the standard B Beauty Aesthetics cancellation policy.
6.2 Appointments may be cancelled or rescheduled without charge where at least 48 hours' notice is provided.
6.3 Appointments cancelled or rescheduled with less than 48 hours' notice will incur a £20 cancellation fee.
6.4 Failure to attend an appointment without notice will incur a £20 cancellation fee.
6.5 The cancellation policy also applies to services provided free of charge, including consultations and review appointments.
6.6 Any cancellation fee or other outstanding balance must be paid before further appointments will be accepted or booked.
7. LATENESS
7.1 Clients are asked to arrive on time for their appointments.
7.2 B Beauty Aesthetics allows a grace period of up to 15 minutes for late arrival.
7.3 Clients arriving more than 15 minutes late may have their appointment cancelled where there is insufficient time remaining to provide the treatment safely and appropriately.
7.4 Where an appointment is cancelled because a client arrives more than 15 minutes late, a £20 cancellation fee will be payable.
8. SIGNATURE SKIN
8.1 Signature Skin is a monthly skin membership providing a personalised skin treatment each month, together with the benefits stated at the time of joining.
8.2 A consultation before joining Signature Skin is recommended but is not mandatory.
8.3 Treatments are selected according to the client's individual skin, concerns, goals and clinical suitability.
8.4 Membership does not guarantee that a particular treatment will be provided. Treatment decisions remain at the professional discretion of B Beauty Aesthetics.
Booking Your Monthly Treatment
8.5 Signature Skin includes one eligible skin treatment per monthly membership period.
8.6 It is the client's responsibility to book and attend their monthly treatment.
8.7 Clients are strongly advised to book appointments in advance to ensure suitable appointment availability.
8.8 Appointment availability cannot be guaranteed where clients leave booking until late in their monthly membership period.
8.9 B Beauty Aesthetics is not responsible for reminding clients to book or attend their monthly Signature Skin treatment.
Missed or Unused Monthly Treatments
8.10 If a client does not book or is unable to attend their included treatment within the relevant monthly membership period, the monthly Direct Debit payment will still be collected as normal.
8.11 An unused monthly treatment will be forfeited if it is not booked and attended within the applicable membership period.
8.12 Unused Signature Skin treatments do not roll over into future months and cannot be exchanged for cash, refunded or transferred to another person, except where required by applicable law.
8.13 Where an appointment has been booked but is cancelled or rescheduled with less than 48 hours' notice, the standard cancellation policy will also apply.
8.14 Clients are therefore responsible for managing their appointments and are encouraged to book ahead to ensure they can use their monthly treatment.
9. GLOW & GO
9.1 Glow & Go is a recurring subscription designed to spread the cost of regular anti-wrinkle treatments across monthly Direct Debit payments.
9.2 Clients may select either a 3-treatment-per-year plan or a 4-treatment-per-year plan, subject to consultation, prescription and clinical suitability.
Prescriber Consultation & Prescription
9.3 Anti-wrinkle treatments involving a Prescription Only Medicine (POM) require an appropriate assessment and valid prescription from a suitably qualified independent prescriber before treatment can be carried out.
9.4 As a condition of the Glow & Go subscription, clients are required to attend a face-to-face consultation with the independent prescriber before their initial treatment and at least once every 6 months thereafter, or more frequently where required by the prescriber, applicable law or professional guidance.
9.5 Prescriber consultations are not included within the Glow & Go subscription price and will incur an additional charge.
9.6 Any fee for the prescriber consultation is payable directly to the independent prescriber and is separate from payments made to B Beauty Aesthetics under the Glow & Go subscription.
9.7 It is the client's responsibility to attend any required prescriber consultation and ensure that the necessary assessment and prescription are in place before their treatment appointment.
9.8 If a client does not attend a required prescriber consultation, or a valid prescription cannot otherwise be obtained, no anti-wrinkle treatment will be performed.
9.9 The decision whether to prescribe rests solely with the independent prescriber. Joining Glow & Go, making subscription payments or attending a prescriber consultation does not guarantee that a prescription will be issued or that treatment will be clinically appropriate.
Becoming Eligible For Treatment
9.10 Clients must make the required number of consecutive monthly subscription payments before becoming eligible for each Glow & Go treatment.
9.11 Clients on the 4-treatment-per-year plan must make 3 consecutive monthly payments before each treatment.
9.12 Clients on the 3-treatment-per-year plan must make 4 consecutive monthly payments before each treatment.
9.13 A treatment cannot be performed until the required payment cycle has been completed, unless the client chooses to make the equivalent required payment upfront.
Starting Treatment Immediately
9.14 Clients wishing to receive their first treatment before completing the required monthly payment cycle may pay the equivalent value of the required 3 or 4 monthly payments upfront, depending on their selected plan.
9.15 Once the required payment value has been received in full, treatment may be booked and performed, provided that the required prescriber consultation has taken place, an appropriate prescription has been issued and the client remains clinically suitable for treatment.
Payments Towards Your Next Treatment
9.16 Following each treatment, subsequent monthly payments contribute towards the client's next treatment entitlement.
9.17 A client does not become entitled to their next treatment until the required 3 or 4 consecutive payments, as applicable, have been received in full.
Cancelling Part-Way Through A Payment Cycle
9.18 If a client cancels Glow & Go before completing the required payments towards their next treatment, no treatment will be provided in respect of the incomplete payment cycle.
9.19 For example, if a client has made 2 monthly payments towards their next treatment and then cancels their subscription, they will not be entitled to receive that treatment.
9.20 Payments already made towards an incomplete treatment cycle are non-refundable and non-transferable, except where required by applicable law.
9.21 Cancelling part-way through a payment cycle does not create an entitlement to a partial treatment, cash refund, account credit or transfer of those payments towards another treatment or person, except where required by applicable law.
Clinical Suitability
9.22 Anti-wrinkle treatment remains subject to clinical suitability at every appointment.
9.23 The independent prescriber may decline to prescribe where they consider treatment inappropriate or unsafe.
9.24 B Beauty Aesthetics also reserves the right to decline or postpone treatment where it is considered clinically inappropriate or unsafe, regardless of subscription payments already made.
9.25 Glow & Go membership does not override the clinical judgement of either B Beauty Aesthetics or the independent prescriber.
10. PREPAY & GLOW
10.1 Prepay & Glow is a flexible savings plan allowing clients to choose an amount to put aside each month towards future treatments.
10.2 Payments made through Prepay & Glow are added to the client's treatment credit.
10.3 Accumulated Prepay & Glow credit may be used towards any treatment offered by B Beauty Aesthetics, subject to consultation and clinical suitability.
10.4 Accumulated credit does not guarantee that a particular treatment will be clinically appropriate.
10.5 Prepay & Glow credit cannot be transferred to another person or exchanged for cash.
Cancelling Prepay & Glow
10.6 If a client cancels their Prepay & Glow plan, any unused credit already accumulated will remain available for 12 months from the date the plan is cancelled.
10.7 The client may continue to use this credit towards eligible treatments during that 12-month period, subject to consultation and clinical suitability.
10.8 Any Prepay & Glow credit remaining after the 12-month period will expire and cannot be refunded, transferred or exchanged for cash, except where required by applicable law.
11. TREATMENT SUITABILITY
11.1 Client safety and clinical suitability take priority over membership or subscription benefits.
11.2 All treatments remain subject to consultation, medical history, contraindications, clinical suitability and the professional judgement of B Beauty Aesthetics.
11.3 Clients are responsible for providing complete and accurate medical information and informing B Beauty Aesthetics of any changes to their health, medication, pregnancy or breastfeeding status or other relevant circumstances.
11.4 Where a treatment is not considered safe or appropriate, B Beauty Aesthetics reserves the right to refuse, postpone or recommend an alternative treatment.
11.5 Payment for a membership, subscription or savings plan does not override clinical decision-making.
12. COOLING-OFF PERIOD & STATUTORY RIGHTS
12.1 Where a statutory cooling-off period applies to a plan purchased online or at a distance, the client's statutory cancellation rights will apply.
12.2 Where a client expressly requests that services begin during an applicable cooling-off period, the client may be required to pay for services supplied before cancellation in accordance with applicable consumer law.
12.3 Nothing within these Terms & Conditions affects the client's statutory rights.
13. CHANGES TO PLANS
13.1 B Beauty Aesthetics reserves the right to amend, suspend or withdraw a membership, subscription, savings plan or its benefits by giving reasonable notice where appropriate.
13.2 Where reasonably necessary, clients will be informed of changes affecting their existing plan.
14. GENERAL B BEAUTY AESTHETICS TERMS & CONDITIONS
14.1 These Memberships, Subscriptions & Savings Plans Terms & Conditions should be read alongside the full B Beauty Aesthetics Terms & Conditions available on the B Beauty Aesthetics website.
14.2 The full Terms & Conditions contain additional provisions relating to appointments, medical disclosure, consultations, treatment risks, aftercare, payments, privacy, behaviour and other matters relevant to services provided by B Beauty Aesthetics.
14.3 Nothing within these subscription terms excludes or limits any rights or liability where doing so would be unlawful.
15. CONTACTING B BEAUTY AESTHETICS
To discuss your plan, request a change or give notice of cancellation, please contact:
B Beauty Aesthetics
📧 contact@bbeautyaesthetics.uk
Please remember that cancellation requests must be received at least 10 days before your next scheduled Direct Debit payment if you wish to prevent that payment from being collected.