Terms & Conditions
1. General Terms
1.1 These Terms and Conditions govern all services, treatments and products provided by B Beauty Aesthetics.
1.2 By booking an appointment, purchasing a treatment, course of treatments, subscription or gift card, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
1.3 These Terms and Conditions do not affect your statutory rights under applicable consumer law.
1.4 B Beauty Aesthetics reserves the right to refuse or discontinue treatment where it is considered unsafe, clinically inappropriate or where a client breaches these Terms and Conditions.
2. Booking Fees & Appointments
2.1 A booking fee is required to secure all appointments unless otherwise stated.
2.2 Appointments are not confirmed until the required booking fee has been received.
2.3 Booking fees will be deducted from the total cost of your treatment on the day of your appointment.
2.4 Booking fees are non-refundable except where required by applicable law.
2.5 Booking fees are specific to the appointment booked and cannot be exchanged for cash.
3. Rescheduling & Cancellation Policy
3.1 Clients may reschedule or cancel appointments using their booking confirmation link or by contacting B Beauty Aesthetics directly.
3.2 Appointments may be cancelled or rescheduled without charge where at least 48 hours’ notice is provided.
3.3 Appointments cancelled or rescheduled with less than 48 hours’ notice will incur a £20 cancellation fee.
3.4 Failure to attend an appointment without notice (“no-show”) will incur a £20 cancellation fee.
3.5 The cancellation policy applies to all appointments, including services provided free of charge, such as consultations and review appointments.
3.6 Any cancellation fee must be paid before any further appointment will be accepted or booked.
3.7 These charges reflect the appointment time reserved for the client which may be unavailable to other clients at short notice.
Prepaid Treatments & Courses
3.8 Clients who have paid in advance for a treatment or course may reschedule without charge where at least 48 hours’ notice is provided.
3.9 Where a prepaid appointment is cancelled or rescheduled with less than 48 hours’ notice, or the client fails to attend, a £20 cancellation fee will be payable.
3.10 The prepaid treatment itself will remain on the client’s account, subject to the other provisions within these Terms and Conditions.
4. Force Majeure
4.1 Occasionally, appointments may need to be postponed or rearranged due to circumstances beyond the reasonable control of B Beauty Aesthetics. These circumstances may include, but are not limited to:
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Practitioner illness or emergency
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Product or equipment failure
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Delivery delays
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Utility failures
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Severe weather
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Government restrictions
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Any other unforeseen event preventing treatment from taking place safely
4.2 Where an appointment is affected by Force Majeure, B Beauty Aesthetics will make reasonable efforts to rearrange the appointment as soon as reasonably practicable.
4.3 Where B Beauty Aesthetics is unable to provide the booked appointment due to circumstances beyond its reasonable control, any booking fee paid will be transferred to a rearranged appointment. Where the appointment cannot reasonably be rearranged, the client’s applicable statutory rights will not be affected.
5. Attendance, Lateness & No-Show Policy
5.1 Clients are asked to arrive on time for their appointment.
5.2 B Beauty Aesthetics allows a grace period of up to 15 minutes for late arrival.
5.3 Clients arriving more than 15 minutes late may have their appointment cancelled where there is insufficient time remaining to provide the treatment safely and appropriately.
5.4 Where an appointment is cancelled because a client arrives more than 15 minutes late, a £20 cancellation fee will be payable.
5.5 Clients who fail to attend an appointment without notice will incur a £20 cancellation fee.
5.6 These charges also apply to free appointments, including consultations and review appointments.
5.7 Where a cancellation fee or other outstanding balance remains unpaid, no further appointments will be accepted until the outstanding balance has been paid in full.
6. Age Restrictions & Identification
6.1 Injectable treatments are only available to clients aged 18 years or over.
6.2 B Beauty Aesthetics reserves the right to request valid photographic identification before providing any treatment.
6.3 Acceptable forms of identification include:
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Passport
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UK Driving Licence
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PASS-approved identification card
6.4 Where satisfactory identification cannot be provided, B Beauty Aesthetics reserves the right to refuse treatment.
6.5 If treatment cannot proceed because a client fails to provide satisfactory identification, the appointment will be treated as a late cancellation and the cancellation policy will apply.
7. Medical Information & Treatment Suitability
7.1 Prior to receiving treatment, all clients must complete a medical history questionnaire, consultation form and any other documentation reasonably requested by B Beauty Aesthetics.
7.2 Clients are responsible for ensuring all information provided is accurate, complete and up to date.
7.3 This includes, but is not limited to, disclosure of:
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Medical conditions
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Previous procedures
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Allergies
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Current medication
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Pregnancy or breastfeeding
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Any changes in health since previous appointments
7.4 Failure to disclose relevant medical information may increase the risk of complications and may affect treatment outcomes.
7.5 B Beauty Aesthetics accepts no responsibility for adverse outcomes arising from inaccurate, incomplete or misleading information provided by a client.
7.6 B Beauty Aesthetics reserves the right to refuse or postpone treatment where it is considered clinically inappropriate or where treatment cannot be provided safely.
8. Consultations & Pre-Treatment Requirements
8.1 Certain treatments require a consultation before treatment can be carried out.
8.2 All required consultation forms, consent forms and medical questionnaires must be completed before treatment begins.
8.3 Failure to complete the required documentation may result in treatment being postponed or cancelled.
8.4 Clients should seek appropriate medical advice where they have concerns regarding existing medical conditions or medications before booking treatment.
Prescription Only Medicines (POM)
8.5 Treatments involving a Prescription Only Medicine (POM) require an assessment and prescription by an appropriately qualified independent prescriber.
8.6 Where a face-to-face consultation with an independent prescriber is required, this appointment will take place separately from B Beauty Aesthetics and may be subject to an additional charge.
8.7 Certain treatment plans or subscriptions, including Glow & Go, may require clients to attend prescriber consultations at specified intervals. These requirements will be communicated to the client and are detailed within the applicable Memberships, Subscriptions & Savings Plans Terms & Conditions.
8.8 Where a required prescriber consultation has not been completed, treatment involving a Prescription Only Medicine will not be performed.
8.9 Any applicable prescriber consultation fee is separate from treatment or subscription payments made to B Beauty Aesthetics and may be payable directly to the independent prescriber.
8.10 The prescribing decision rests solely with the independent prescriber.
8.11 B Beauty Aesthetics cannot guarantee that a prescription will be issued following consultation with the prescriber.
For further information please contact: contact@bbeautyaesthetics.uk
9. Treatments, Results & Review Appointments
9.1 Individual results vary from person to person.
9.2 No guarantee is given regarding the precise results, longevity or outcome of any treatment.
9.3 Some treatments require a period of healing before final results can be assessed.
9.4 Clients should allow the recommended settling period before requesting any review or discussing additional treatment.
9.5 Where a review appointment is recommended, clients should attend within the timeframe advised by their practitioner.
9.6 Any decision to carry out additional treatment, adjustments or corrective procedures remains entirely at the clinical discretion of B Beauty Aesthetics.
9.7 Complimentary review or correction appointments are not guaranteed and may only be offered where clinically appropriate.
9.8 Where additional treatment is requested for aesthetic preference rather than clinical necessity, additional charges may apply.
9.9 Where dissolving treatment or other corrective procedures are requested, these will usually be chargeable unless B Beauty Aesthetics determines that corrective treatment is clinically necessary due to practitioner error.
10. Post-Treatment Care & Potential Risks
10.1 All aesthetic treatments carry inherent risks and possible side effects.
10.2 Depending on the treatment performed, these may include but are not limited to:
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Redness
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Swelling
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Bruising
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Tenderness
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Itching
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Discomfort
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Asymmetry
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Infection
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Allergic reaction
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Lumps or nodules
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Hyperpigmentation
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Vascular occlusion (where applicable)
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Other recognised complications associated with aesthetic treatments
10.3 By proceeding with treatment, clients acknowledge that they have discussed the potential risks, benefits and alternatives during their consultation.
10.4 Clients agree to follow all aftercare advice provided by B Beauty Aesthetics.
10.5 Failure to follow aftercare advice may increase the risk of complications and may affect treatment results.
10.6 B Beauty Aesthetics will not be responsible for complications arising where clients fail to follow aftercare advice or fail to seek medical advice when instructed to do so.
10.7 Clients should contact B Beauty Aesthetics promptly if they have concerns following treatment. Where urgent medical symptoms arise, clients should seek immediate medical attention.
11. Payments, Refunds & Prepaid Treatments
Payment
11.1 The remaining balance for all treatments is payable on the day of the appointment unless otherwise agreed in writing.
11.2 B Beauty Aesthetics accepts payment by cash, debit card, credit card and any other payment methods advertised at the time of booking.
Refund Policy
11.3 Booking fees and payments made for treatments are generally non-refundable except where required by applicable law.
11.4 Dissatisfaction with aesthetic results alone does not automatically entitle a client to a refund, as individual treatment outcomes vary.
11.5 Clients who have concerns regarding their treatment should contact B Beauty Aesthetics as soon as reasonably possible, and no later than 21 days after treatment unless an earlier review has been recommended.
11.6 Where clinically appropriate, B Beauty Aesthetics may offer a review appointment or corrective treatment. Any such treatment is provided entirely at the discretion of B Beauty Aesthetics and does not constitute an admission of liability.
Prepaid Treatments & Treatment Courses
11.7 Clients may choose to pay in full in advance for individual treatments or courses of treatments.
11.8 Payments made in advance are non-refundable, except where required by applicable law.
11.9 Where a client is unable to continue with the treatment originally purchased, or becomes medically or clinically unsuitable for that treatment, any unused treatment value may be transferred to an alternative treatment where agreed in writing by B Beauty Aesthetics.
11.10 Any alternative treatment remains subject to consultation, clinical suitability and the professional judgement of B Beauty Aesthetics.
11.11 Where the alternative treatment is of a higher value, the client must pay the difference before treatment is provided.
11.12 Where the alternative treatment is of a lower value, any remaining balance will remain as account credit and will not be refunded in cash.
11.13 Account credit has no cash value and cannot be exchanged for cash.
12. Memberships, Subscriptions & Savings Plans
12.1 This section applies to B Beauty Aesthetics recurring plans, including Signature Skin, Glow & Go and Prepay & Glow.
12.2 Clients joining a membership, subscription or savings plan are also subject to the separate B Beauty Aesthetics Memberships, Subscriptions & Savings Plans Terms & Conditions, which form part of the agreement between B Beauty Aesthetics and the client.
12.3 Clients must read and agree to those terms before joining a plan.
Payments
12.4 Subscription payments are collected monthly by Direct Debit using B Beauty Aesthetics' approved payment provider.
12.5 Signature Skin and Glow & Go payments are normally collected on the 1st of each month. Prepay & Glow clients may select their monthly payment date when setting up their plan.
12.6 Where a scheduled Direct Debit payment date falls on a weekend or bank holiday, payment will be collected on the next working day.
12.7 Subscriptions continue on a rolling monthly basis until cancelled in accordance with these Terms and the applicable Memberships, Subscriptions & Savings Plans Terms & Conditions.
12.8 Subscription payments are non-refundable and non-transferable, except where required by applicable law.
Cooling-Off Period
12.9 Where a statutory cooling-off period applies to a subscription purchased online or at a distance, the client's statutory cancellation rights will apply.
12.10 Where the client expressly requests that services begin during an applicable cooling-off period, the client may be required to pay for services supplied before cancellation, in accordance with applicable consumer law.
Cancellation
12.11 There is no minimum subscription term unless expressly stated otherwise when joining.
12.12 Clients wishing to cancel their subscription must provide B Beauty Aesthetics with at least 10 days' notice before their next scheduled Direct Debit payment.
12.13 The 10-day notice period allows sufficient time for B Beauty Aesthetics to cancel the Direct Debit before payment begins processing.
12.14 Where cancellation is requested less than 10 days before the next scheduled payment, the Direct Debit may already be processing and a further payment may therefore be collected.
12.15 Where a payment is collected because cancellation notice was provided less than 10 days before the scheduled payment date, that payment will not be refunded, except where required by applicable law.
Failed Payments
12.16 Failed or missed Direct Debit payments may be automatically reattempted by GoCardless.
12.17 Subscription benefits may be suspended while payments remain outstanding.
12.18 Where payments repeatedly fail and B Beauty Aesthetics incurs additional payment-processing or failed-payment charges, B Beauty Aesthetics reserves the right to pass on reasonable charges actually incurred as a result of those repeated failed payments, where permitted by law.
12.19 Continued non-payment may result in cancellation of the subscription and recovery of any outstanding sums owed.
Plan-Specific Terms
12.20 Each membership, subscription or savings plan is subject to its individual inclusions, eligibility requirements, payment arrangements, treatment frequency and other plan-specific conditions as set out in the B Beauty Aesthetics Memberships, Subscriptions & Savings Plans Terms & Conditions.
12.21 Signature Skin: Monthly treatments must be booked and attended within the applicable membership period. Unused treatments do not roll over and may be forfeited in accordance with the Memberships, Subscriptions & Savings Plans Terms & Conditions. Clients are responsible for booking their appointments and are advised to book in advance to ensure availability.
12.22 Glow & Go: Treatment entitlement is subject to completion of the applicable payment cycle and all required consultations, assessments and prescriptions. Full details, including payment-cycle requirements and prescriber appointments, are set out in the Memberships, Subscriptions & Savings Plans Terms & Conditions.
12.23 All treatments provided under Signature Skin or Glow & Go remain subject to consultation and clinical suitability. Membership or payment for a subscription does not guarantee that a particular treatment will be clinically appropriate.
12.24 Prepay & Glow: Payments are added to the client's treatment credit and may be used towards treatments offered by B Beauty Aesthetics, subject to consultation and clinical suitability.
12.25 If a client cancels Prepay & Glow, any unused accumulated credit will remain available for 12 months from the date the plan is cancelled.
12.26 Any Prepay & Glow credit remaining after that 12-month period will expire and cannot be refunded, transferred to another person or exchanged for cash, except where required by applicable law.
Changes
12.27 B Beauty Aesthetics reserves the right to amend, suspend or withdraw subscription plans or their benefits by giving reasonable notice where appropriate.
13. Gift Cards
13.1 Gift cards are valid for 12 months from the date of purchase unless otherwise stated.
13.2 Gift cards are non-refundable and cannot be exchanged for cash except where required by applicable law.
13.3 Gift cards cannot be replaced if lost, stolen or used without permission.
13.4 Gift cards may only be redeemed against treatments currently offered by B Beauty Aesthetics.
13.5 Any remaining balance will remain on the gift card until the expiry date.
14. Finance & Payment Plans
Klarna & Clearpay
14.1 Flexible payment options may be available through Klarna, Clearpay or other approved finance providers.
14.2 Any finance agreement is entered into directly between the client and the finance provider.
14.3 B Beauty Aesthetics accepts no responsibility for interest charges, missed payment fees or other costs imposed by third-party finance providers.
Internal Payment Plans
14.4 Payment plans offered directly by B Beauty Aesthetics are entirely discretionary.
14.5 Clients may only hold one active payment plan unless agreed otherwise in writing.
14.6 Failure to maintain agreed payments may result in suspension of future appointments until the outstanding balance has been paid.
14.7 B Beauty Aesthetics reserves the right to refuse, withdraw or amend payment plans at any time where reasonably necessary.
Default
14.8 Outstanding balances remain payable in full.
14.9 B Beauty Aesthetics reserves the right to pursue recovery of outstanding debts through appropriate legal means where necessary.
15. Privacy & Data Protection
15.1 B Beauty Aesthetics is committed to protecting your personal information and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
15.2 Personal information collected may include, but is not limited to:
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Name
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Address
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Date of birth
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Contact details
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Medical history
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Consultation records
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Treatment history
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Clinical photographs (where consent has been provided)
15.3 Your information will only be used for purposes connected with:
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Providing treatments safely
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Managing appointments
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Maintaining medical records
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Communicating with you
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Processing payments
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Meeting legal, insurance and regulatory obligations
15.4 Your information will not be shared with third parties unless:
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Required by law;
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Necessary for your treatment;
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Required for insurance purposes; or
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You have provided your consent.
15.5 Medical records and treatment notes will be retained for the period required by applicable legal, insurance and professional requirements.
16. Behaviour Policy
Zero Tolerance Policy
16.1 B Beauty Aesthetics is committed to providing a safe, welcoming and professional environment for all clients and staff.
16.2 We operate a zero-tolerance policy towards abusive, aggressive, threatening, intimidating, discriminatory, offensive or inappropriate behaviour.
This includes, but is not limited to:
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Verbal abuse
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Physical aggression
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Harassment
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Threatening behaviour
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Discriminatory language
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Intimidation
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Offensive or inappropriate conduct
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Damage to property
16.3 Clients are expected to treat all practitioners, staff and other clients with courtesy and respect at all times.
16.4 B Beauty Aesthetics reserves the right to refuse, postpone or immediately terminate treatment where a client's behaviour is considered unacceptable.
16.5 Where treatment is refused or terminated due to a client's behaviour:
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Any booking fee will be forfeited.
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Any applicable cancellation charges will remain payable.
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Any prepaid treatment payments or account credit will not be refunded except where required by law.
16.6 B Beauty Aesthetics also reserves the right to refuse future appointments or permanently decline future bookings where a client has breached this policy.
17. Limitation of Liability
17.1 All aesthetic treatments involve recognised risks and potential complications, which will be discussed during your consultation.
17.2 B Beauty Aesthetics will provide all treatments using reasonable care, skill and professional judgement.
17.3 Nothing within these Terms and Conditions excludes or limits liability where such exclusion would be unlawful, including liability for:
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Death or personal injury caused by negligence;
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Fraud or fraudulent misrepresentation; or
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Any other liability that cannot legally be excluded or limited.
17.4 B Beauty Aesthetics shall not be responsible for complications or unsatisfactory outcomes resulting from:
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Failure to follow aftercare advice;
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Failure to disclose relevant medical information;
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Failure to follow medical advice;
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Treatment sought elsewhere after leaving our care;
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Natural healing responses or individual variation.
17.5 Individual treatment outcomes vary and no guarantee can be given regarding the precise results or longevity of any treatment.
18. Changes to These Terms
18.1 B Beauty Aesthetics reserves the right to amend these Terms and Conditions where reasonably necessary.
18.2 The most recent version will always be available on our website.
18.3 Changes will apply to appointments booked after the updated Terms and Conditions have been published.
19. Governing Law
19.1 These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
19.2 Any dispute arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
20. Entire Agreement
20.1 These Terms and Conditions constitute the entire agreement between B Beauty Aesthetics and the client regarding the services provided unless otherwise agreed in writing.
20.2 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
21. Clinical Photography
21.1 Clinical photographs may be taken before and after treatment for the purposes of medical records, treatment planning, monitoring progress and insurance requirements.
21.2 Clinical photographs form part of your confidential medical record.
21.3 Clinical photographs will never be used for marketing, advertising, social media or any other promotional purpose without your separate written consent.
21.4 Refusing consent for marketing photographs will not affect your treatment in any way.
Contact Details
If you have any questions regarding these Terms and Conditions, please contact:
B Beauty Aesthetics
📧 contact@bbeautyaesthetics.uk